Remote Operations Coordinator
Heritage Interpreting is an interpreter/Coda-owned interpreting company headquartered in Columbus, Ohio. We coordinate language services for various businesses and organizations across Ohio, Indiana, New York, DMV, and nationwide.
Hours:
This is a full-time position: Extending to and no greater than 40 hours/week. The Operations Coordinator’s schedule will not exceed 8 hours in a day or 5 days in a week; however, it is an expectation of the position that they be able to work weekends or outside of 8 AM – 6 PM. The schedule of the Operations Coordinator may be adjusted on a weekly basis at the discretion of the Chief Operations Officer with the input of the Operations Coordinator.
Position Overview:
The Operations Coordinator is at the heart of our Operations Department, ensuring the strategic scheduling and coordination of interpreters while fostering teamwork and project-based collaboration. This role is crucial for enhancing service delivery through effective resource allocation and by leveraging the strengths of team members across projects.
Reports to:
Chief Operations Officer
Description/Responsibilities:
- Lead and coordinate the scheduling of interpreters, ensuring optimal match between customer needs and interpreter expertise.
- Facilitate project teams within the Operations Department to address specific challenges, innovate solutions, and improve service delivery.
- Act as a pivotal point for cross-departmental communication, enhancing collaboration and operational cohesion.
- Monitor and analyze scheduling processes and team performance, identifying areas for improvement and innovation.
- Champion a culture of continuous improvement, encouraging feedback and collaborative problem-solving.
Preferred qualifications:
- Experience in operations coordination, with a strong understanding of scheduling logistics and project management.
- Demonstrated leadership and team facilitation skills, with a talent for mobilizing groups towards common goals.
- Excellent communication skills, capable of building strong internal relationships and effectively conveying complex information.
- Adaptive to change, with a proactive approach to problem-solving and process improvement.
- Technical proficiency in scheduling software and collaborative tools.
Compensation:
- $50-60k annual base salary
- Guaranteed annual pay increase
Benefits:
- Medical, dental, and vision insurance
- Annual professional development budget
- Generous PTO and company holiday schedule
- 401K
Diversity:
Increasing the diversity of thought, perspectives, ideas, and opinions within Heritage Interpreting is a critical change element supporting our long-term sustainability and mission to provide top-tier interpreting services.
We strive for a level of diversity that reflects the communities we serve. Achieving this – regardless of ability, race, ethnicity, ancestry, age, gender, sexual orientation, religion, marital status, socioeconomic class, educational attainment, or other social identities – is critical to the success of each Heritage Interpreting employee, and collectively, as an organization, ensuring that we:
- Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve problems effectively.
- Strive for a culture of inclusion and belonging by treating others with dignity, respect, and appreciation, enabling them to feel welcome, supported, and valued.
- Effectively connect, communicate and build long-lasting relationships with decision-makers, stakeholders, and constituents within diverse communities.