Remote Operations Coordinator

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Heritage Interpreting is an interpreter/Coda-owned interpreting company headquartered in Columbus, Ohio. We coordinate language services for various businesses and organizations across Ohio, Indiana, New York, DMV, and nationwide.

Hours:

This is a full-time position: Extending to and no greater than 40 hours/week. The Operations Coordinator’s schedule will not exceed 8 hours in a day or 5 days in a week; however, it is an expectation of the position that they be able to work weekends or outside of 8 AM – 6 PM. The schedule of the Operations Coordinator may be adjusted on a weekly basis at the discretion of the Chief Operations Officer with the input of the Operations Coordinator.

Position Overview:

The Operations Coordinator is at the heart of our Operations Department, ensuring the strategic scheduling and coordination of interpreters while fostering teamwork and project-based collaboration. This role is crucial for enhancing service delivery through effective resource allocation and by leveraging the strengths of team members across projects.

Reports to:

Chief Operations Officer

Description/Responsibilities:

  • Lead and coordinate the scheduling of interpreters, ensuring optimal match between customer needs and interpreter expertise.
  • Facilitate project teams within the Operations Department to address specific challenges, innovate solutions, and improve service delivery.
  • Act as a pivotal point for cross-departmental communication, enhancing collaboration and operational cohesion.
  • Monitor and analyze scheduling processes and team performance, identifying areas for improvement and innovation.
  • Champion a culture of continuous improvement, encouraging feedback and collaborative problem-solving.

 

Preferred qualifications:

  • Experience in operations coordination, with a strong understanding of scheduling logistics and project management.
  • Demonstrated leadership and team facilitation skills, with a talent for mobilizing groups towards common goals.
  • Excellent communication skills, capable of building strong internal relationships and effectively conveying complex information.
  • Adaptive to change, with a proactive approach to problem-solving and process improvement.
  • Technical proficiency in scheduling software and collaborative tools.

 

Compensation:

  • $50-60k annual base salary
  • Guaranteed annual pay increase

 

Benefits:

  • Medical, dental, and vision insurance
  • Annual professional development budget
  • Generous PTO and company holiday schedule
  • 401K

 

Diversity:

Increasing the diversity of thought, perspectives, ideas, and opinions within Heritage Interpreting is a critical change element supporting our long-term sustainability and mission to provide top-tier interpreting services.

We strive for a level of diversity that reflects the communities we serve. Achieving this – regardless of ability, race, ethnicity, ancestry, age, gender, sexual orientation, religion, marital status, socioeconomic class, educational attainment, or other social identities – is critical to the success of each Heritage Interpreting employee, and collectively, as an organization, ensuring that we:

  • Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve problems effectively.
  • Strive for a culture of inclusion and belonging by treating others with dignity, respect, and appreciation, enabling them to feel welcome, supported, and valued.
  • Effectively connect, communicate and build long-lasting relationships with decision-makers, stakeholders, and constituents within diverse communities.
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