Remote Operations Coordinator

Apply

Heritage Interpreting is an interpreter/Coda-owned interpreting company headquartered in Columbus, Ohio. We coordinate language services for various businesses and organizations across Ohio, Indiana, New York, DMV, and nationwide.

 

Hours: This is a full-time position: Extending to and no greater than 40 hours/week. The Operations Coordinator’s schedule will not exceed 8 hours in a day or 5 days in a week; however, it is an expectation of the position that they be able to work weekends or outside of 8 AM – 6 PM. The schedule of the Operations Coordinator may be adjusted on a weekly basis at the discretion of the Operations Manager with the input of the Chief Operations Officer.

 

Position Overview:

The Operations Coordinator is at the heart of our Operations Department, ensuring the strategic scheduling and coordination of interpreters while fostering teamwork and project-based collaboration. This role is crucial for enhancing service delivery through effective resource allocation and by leveraging the strengths of team members across projects. 

 

Reports to: Operations Manager

 

Description/Responsibilities:

  • Lead and coordinate the scheduling of interpreters, ensuring optimal match between customer needs and interpreter expertise.
  • Facilitate project teams within the Operations Department to address specific challenges, innovate solutions, and improve service delivery.
  • Act as a pivotal point for cross-departmental communication, enhancing collaboration and operational cohesion.
  • Monitor and analyze scheduling processes and team performance, identifying areas for improvement and innovation.
  • Champion a culture of continuous improvement, encouraging feedback and collaborative problem-solving.
  • Thrive in a fast-paced environment by efficiently managing multiple priorities, adapting to shifting deadlines, and making critical decisions under pressure. Maintain composure while solving challenges, collaborating with team members to maintain workflow continuity, and ensuring high-quality, timely task completion in demanding situations.



Preferred qualifications:

  • Experience in operations coordination, with a strong understanding of scheduling logistics and project management.
  • Demonstrated leadership and team facilitation skills, with a talent for mobilizing groups toward common goals.
  • Excellent communication skills, capable of building strong internal relationships and effectively conveying complex information.
  • Adaptive to change, with a proactive approach to problem-solving and process improvement.
  • Technical proficiency in scheduling software and collaborative tools.

 

Compensation: 

  • $55-65k annual base salary
  • Guaranteed annual pay increase

 

Benefits:

  • Medical, dental, and vision insurance
  • Annual professional development budget
  • Generous PTO and company holiday schedule
  • 401K

 

Diversity:

Increasing the diversity of thought, perspectives, ideas, and opinions within Heritage Interpreting is a critical change element supporting our long-term sustainability and mission to provide top-tier interpreting services.

We strive for a level of diversity that reflects the communities we serve. Achieving this – regardless of ability, race, ethnicity, ancestry, age, gender, sexual orientation, religion, marital status, socioeconomic class, educational attainment, or other social identities – is critical to the success of each Heritage Interpreting employee, and collectively, as an organization, ensuring that we:

  • Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve problems effectively.
  • Strive for a culture of inclusion and belonging by treating others with dignity, respect, and appreciation, enabling them to feel welcome, supported, and valued.
  • Effectively connect, communicate and build long-lasting relationships with decision-makers, stakeholders, and constituents within diverse communities.
Apply